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Help

Create an event

To create a new event, go to your Dashboard and click on "Create an event". Once you have filled in the 4 sections, your event is ready to be published.

General Information

Event Visibility

Ticking the "Public event" box lets your event webpage appear in search engines results, making it visible to all. It might also be broadcasted by YesGoLive's partner websites. If your event is private, do not tick this box. This will prevent your event from appearing in search engines results, only allowing access to your event ticketing by people in possession of your event's URL.

Event Webpage URL

It is made of the promoter's name followed by the name of the event. It is automatically named after the event's name. You can change it as long as your event is in draft mode (see different modes). Once the event is published, you are no longer able to change the event's URL.

Short Description

This description is featured on your promoter webpage.

End Date

an ending date for an event has to be indicated. This ending date is also set by default as the ticket sale ending period for the event. You can change the ticket sale ending period per price category in the "Ticketing" section.

Representations

An event can be made of several representations, so whether it repeats itself just once or several times, click on Add a Representation and indicate the date and time of the additional representation(s). You may apply different fares for each representation but all representations of an event take place at the same venue.

Venue

If you have already created an event, you can select an existing venue by clicking on the arrow of the venue "Name" field.

Deleting a Venue

If you have selected an existing venue but eventually decide to create a new one, you may use the "Delete a venue" button" to clear up the existing venues.

Directions

You can indicate directions to the venue and the venue's website. They will appear on the event webpage.

Location

Google Maps automatically locates a venue with the information you provide. Adjust the map zoom and save it on your event page. If the venue is big or if the pointer is wrongly located, you may manually adjust its position. Remember to save changes made to the event page.

Event Ticketing

Personal or Professional Event

You may set your event as public or private. If you are registered as a professional event promoter, the event will be set by default as professional, with VAT application. If you want to plan a private event in a professional environment, you may change the event status to "private", preventing VAT application for this particular event.

If you registered as a private event promoter, your events will be private and VAT not applied. You may change this on a case-by-case basis, applying VAT to a particular event by setting it as professional.

Currency

You may change the currency for an event since it is set by default on the promoter's country of origin.

Ticket Sales Start and End Dates

The ticket sales starting period is set by default at the date the event is created, so tickets will be available as soon as the event is published. The ticket sales ending period is set by default at the event starting time. You can change these dates in order to start sales just before the event or end them during the event if it spans more than one day.

Total Amount of Tickets

This section allows you to set the total amount of tickets on sale and includes all price categories.

You may define limitations per price category to monitor sales of a category (e.g. ticket + collectable or VIP tickets). If you do not set a limitation for a price category, an automatic limitation corresponding to the event total amount limitation and other category limitations will apply.

Example: Total amount of tickets : 200 – Price categories : NORMAL (normal ticket) / COLLECTABLE (normal ticket + t-shirt). If you have 20 t-shirts, you will sell 20 "collectable" tickets and the limitation is set at 20 for this price category.

Setting a limitation of 200 tickets for "Normal" tickets allows you to sell a maximum of 200 tickets (equal to the total amount of tickets) deducted by the amount of "collectable" tickets sold. The maximum amount of "Normal" tickets sold will then vary between 180 and 200.

Promoter Message

You may for example use this space to advise attendees of a particular requirement for this event. Any information written in this field will feature on all tickets.

Price Categories

You may register up to 5 price categories for each event. For each category, indicate a category name (e.g. : Normal, VIP, reduced), the total amount of tickets available for this event and the price per ticket. Since it is the ticket selling price, it includes YesGoLive's commission and VAT if applicable to the event.

Use of a promotional code (access code) allows hiding a category on the event page. Users may buy tickets from this category by filling in the promotional code.

You can set a defined period during which a category is available. By default, this period is similar to that of other categories for an event ticketing. Ticking the box allows you to set starting and ending periods for this particular price category. You can for example use this option to offer last-minute deals.

Multiple Representations

For each representation, you need to indicate the various price categories. To change a price in a representation, select the representation from the Representation drop-down list. Each representation then shows as "OK" or "Incomplete". Between representations, make sure you save changes made to a representation.

Overview

This page is a summary of information on an event and allows you to check everything is right before publishing it.

Manage your Events

Dashboard

Once you have created your event, you can manage it from the Dashboard or from the Events section.

Draft

Your event is in Draft mode as long as you do not activate it. Visitors to your site cannot see your event page and you can bring as many changes as you want to your event.

Active

When an event is active, its webpage is published and some information may not changed anymore. If tickets have been sold, the representation or the event cannot be deleted. The ticket sale can start and is visible to all.

Inactive

When an event is inactive, the event page cannot be accessed by visitors. This can be useful if you wish to change some information.

Paid

When the event ending time is reached and the event's income has been paid, the event gets in "Paid" status. You may then see the final sales report. The event page is still visible but ticket sales are closed.

Sales Tracking

For each event, an indicator allows to visualize the amount of ticket sales. The "Recent orders" section allows you to see the latest orders for all published events.

Your Event Ticketing

Your online event ticketing is made of your homepage with your description, the list of your upcoming and past events as well as your event pages. You can customize your event ticketing in a few clicks in the Appearance section from Promoter Info tab.

Promoter Image

You can upload a picture that will be featured on your profile and will appear on your event ticketing pages. Once uploaded to the website, you may choose your favourite thumbnail cropping.

Banner Image

The banner size is 990 pixels wide by 230 pixels high. If you do not provide a picture in this precise format, it will be automatically resized and will potentially suffer distortion in the process.

Background Image

You can add a background picture to your event ticketing. You can either set it to appear once or duplicated several times. You can also change the background colour. If you upload a picture in png format with a transparent background, the background colour you chose will appear.

Managing Your Information

Go to the Promoter Info tab to register your payment details.

Currency

The currency set by default will be used for all your events.

Tax ID

If you are a professional, you must register your tax ID. It will appear on invoices you edit.

Tax

The tax rate you register will be set as the default rate for the events you publish.

Personal Information

You may change your personal information at any time in the My Information section.

Access Control

YesGoLive provides you with several access control means to check tickets at your event's doors.

Manual Ticket Punching

You can manually punch tickets using the web application. To do so, go to your dashboard or to the Tickets section and click on the ticket checking icon corresponding to the event. Ticket checking is not possible for an event which has sold no tickets. Choosing the representation takes you to the ticket checking page which lists the tickets sold for your event. You can sort information by barcode number or attendee name.

To punch a ticket, click on the Punch button. A "punched" ticket cannot be punched more than once and will show as "punched". Ticking the "Punch confirmation disabled" box allows you to speed up ticket checking as it stops asking for a confirmation every time you "punch" a ticket.

Punching Tickets with YesGoScan PC

The YesGoScan PC application, downloadable on your computer (Windows), allows you to scan tickets using your webcam. Downloadable here, it will save you time at no extra cost. For more information, check the user guide provided with the application.

Punching Tickets with YesGoScan Mobile

You can also download the YesGoScan mobile application which allows you to scan tickets with your smartphone. Available for iPhone and Android, from the App Store or Google Play. These apps will make ticket scanning effortless.

Income and Invoice

Ticket Purchase

when an attendee buys a ticket on your online event ticketing, he can either pay with a credit card or a PayPal account (if the option is enabled). The transaction payment is made to YesGoLive. Once the event is over, the total income of the event, from which YesGoLive commissions are deducted, is transfered to your bank account within two days after the end of the event.

Invoices

For each paid income, YesGoLive sends you by email a detailed invoice with the total ticket sales, the total income and YesGoLive commissions.

Attendee Invoices

For each ticket sale, an invoice is sent to the attendee. You may check these from your event page.